Emergency Response Program Services

With 1,000 International SOS locations in 90 countries, you have access to a global network of primary, diagnostic, specialist, and emergency care.

• Pre-trip information on travel health issues
• Emergency and routine medical advice
• Medical, dental, and counseling referrals*
• Inpatient admission and identification of receiving physician
• Inpatient medical expense guarantee, cost review, and payment*
• Medical monitoring
• Post-sexual assault support and counseling
• Emotional support and mental health program
• Teleconsultations (in selected locations where available) with locally licensed physicians
• Outpatient referrals*
• Outpatient case management
• Outpatient medical expense guarantee and payment*
• Dispatch of medication and medical supplies*
• Claims assistance
• Emergency evacuation
• Medically-supervised repatriation
• Companion ticket
• Additional travel and accommodation arrangements after medical evacuation*
• Repatriation of mortal remains
• Return home of minor children

*You or your insurance company may incur a charge if a third party is engaged to deliver services (e.g. health care providers, transportation, hotels, etc.).

• Urgent and non-urgent travel security assistance and advice by telephone
• Daily online and email updates on the latest travel security developments
• Special advisory emails with advice in response to significant travel security incidents
• Security and travel information on 220 countries and more than 330 cities
• Access to security evacuation*
• Coordination of post-evacuation debriefs and counseling

*The basic security evacuation costs are covered if International SOS recommends and facilitates the evacuation.

• Legal referrals*
• Emergency message transmission*
• Translations and interpreters*
• Lost document advice and assistance*
• Ground transportation and accommodations for accompanying family members*
• Emergency personal cash advances*

Staff and faculty who need assistance booking travel, including flights and hotels, should visit Harvard's Travel Services website to access the University's preferred travel agencies and discounts. International SOS does not provide travel agency services.

*You or your insurance company may incur a charge if a third party is engaged to deliver services (e.g. health care providers, transportation, hotels, etc.).